Chief Information Officer

2 days ago

Paranaque City, Calabarzon, Philippines beBeeKnowledge Full time ₱3,500 - ₱5,000
Job Title

We are seeking a highly skilled IT professional to lead our knowledge management function.

This role requires a deep understanding of IT service management and a proven track record in implementing and administering Knowledge-Centered Service (KCS) methodology.

Key Responsibilities
  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
Requirements
  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in technical writing, editing, and content quality assurance.
Skills & Competencies
  • Technical Acumen: In-depth knowledge of operating systems (Windows, Linux), hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS 6 principles and practices.
Benefits
  • Remote work opportunities
  • Global exposure

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