Technical Support Specialist

2 weeks ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time
Technical Support Job Description

As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical issues with our SaaS solutions. Your role will involve receiving and prioritizing incoming support requests, troubleshooting complex technical problems, and providing timely and efficient resolutions to customer concerns.

The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work well under pressure. If you are a team player who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Job Responsibilities:

  • Receive and prioritize incoming technical support calls from customers
  • Troubleshoot complex technical problems and provide timely and efficient resolutions to customer concerns
  • Collaborate with internal teams to escalate and resolve more complex issues
  • Maintain accurate and up-to-date records of support requests
  • Provide expert technical support for PowerFactors SaaS Solutions used in renewable energy applications

Requirements:

  • Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred)
  • Minimum of 3 years of experience in a technical support role. Renewable industry or operations & maintenance (O&M) preferred
  • Knowledge of CRM / Ticketing system as well as ticketing workflows

What We Offer:

  • A dynamic and supportive team environment

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