Technical Assistance Specialist

3 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱588,000 - ₱595,200
Job Overview

The primary objective of this role is to provide expert technical support and assistance to customers. This includes helping them resolve various technical issues related to their devices, applications, and networks.

This position involves proactive outreach and taking inbound calls to deliver exceptional customer service and ensure a high level of customer satisfaction.

About the Position
  • Key Responsibilities:
  • Deliver outstanding technical support and assistance to customers over the phone.
  • Work proactively to identify and resolve customer issues in a timely and efficient manner.
  • Develop strong relationships with customers by providing personalized support and guidance.
  • Skills and Qualifications:
  • Strong technical knowledge and ability to quickly learn new technologies.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Benefits:
  • Opportunities for career growth and professional development.
  • A dynamic and supportive team environment.
  • A competitive compensation package.

Requirements:

  • High school diploma or equivalent required.
  • At least 6 months of experience in a technical support role.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
Why Choose Us?
  • We offer a comprehensive training program to help you develop your technical skills.
  • We foster a collaborative and supportive work environment.
  • We provide opportunities for career advancement and professional growth.

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