Technical Support Engineer
5 days ago
Technical Sales Engineer
A Technical Support Engineer with knowledge in fire protection systems typically needs a mix of technical expertise, sales acumen, and customer service skills.
1. Technical Support:
- Collaborate with the sales team to provide technical support and information during the sales process.
- Respond to customer inquiries and provide data on products, installation, and maintenance procedures.
- Assigned in Sales and Marketing Department
2. Needs Analysis:
- Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
- Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.
3. Product Knowledge:
- Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen fire suppression system and FM200.
- Stay updated on industry trends, new technologies, and competitor offerings.
4. Proposal Development:
- Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
- Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.
5. Customer Education:
- Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation.
6. Customer Relationship Management:
- Build and maintain strong relationships with clients, contractors, and key decision-makers in target markets.
Requirements:
· Bachelor's degree in mechanical engineering (Licensed) .
· Certifications in fire protection systems (e.g., NFPA standards, local fire codes) can be an advantage.
· With knowledge or experience in fire life safety system – FDAS, AFSS, KFSS & FM200.
· Experience in preparing proposals, quotations, and technical presentations.
· Ability to collaborate with marketing teams to align technical content with branding.
· Strong customer service
· Must Know how to drive.
Job Type: Full-time
Pay: Php20, Php25,000.00 per month
Benefits:
- Company events
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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