Technical Support Engineer

3 days ago

Pulong Santa Cruz, Calabarzon, Philippines Gloval Integrated Solutions and Technological Services Inc. Full time $40,000 - $80,000 per year
Job description

Technical Support Engineer

1. Technical Support:

  • Collaborate with the sales team to provide technical support and information during the sales process.
  • Respond to customer inquiries and provide data on products, installation, and maintenance procedure.

2. Needs Analysis:

  • Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
  • Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.

3. Product Knowledge:

  • Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen and FM200.
  • Stay updated on industry trends, new technologies, and competitor offerings.

4. Proposal Development:

  • Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
  • Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.

5. Customer Education::

  • Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation. 5.

6. Customer Relationship Management:

  • Build and maintain strong relationships with clients, contractors, and key decisionmakers in target markets.

Requirements:

· Bachelor's degree in Mechanical Engineering or a related field.

· Proven experience in technical sales and technical background, preferably in the electrical, mechanical, and general engineering industry.

· Excellent communication and presentation skills.

· Ability to work independently and as part of a team.

· Strong problem-solving skills and attention to detail.

· Must Know how to drive.

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