
Executive Operations Specialist
1 week ago
The Operations Manager plays a pivotal role in overseeing the execution of key initiatives across the operations landscape.
This position is responsible for managing the portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery.
The ideal candidate will drive cross-functional coordination, monitor project performance, mitigate risks, and support the transformation agenda across geographies.
Key Responsibilities- Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.
- Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
- Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.
- Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.
- Develop detailed project plans, charters, status reports, and risk mitigation strategies.
- Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).
- Partner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success.
- Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
- Communicate proactively with stakeholders to manage expectations and foster collaboration.
- Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
- Track and report on benefits realization, including financial and non-financial impact across initiatives.
- Support change management efforts to ensure smooth adoption and sustainability of new solutions.
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