
Service Delivery Lead
1 week ago
The ideal candidate will oversee our Support team, assessing and assigning cases, routing escalations, and resolving low-level issues.
This role requires a leadership background combined with customer service and technical expertise. The successful applicant should be able to motivate their team to achieve specific measurable KPIs and learning goals.
Ensure the team is working towards departmental goals in an efficient and effective manner.
Manage dashboard for all teams, assist with scheduling coverage, join daily huddles, and train on specific clients and groups of engineers.
Triage cases, guide team members on Pager Duty usage, contribute to escalation numbers, and participate in handoff meetings.
Manage team channels for interdepartmental communications and escalations, work closely with Service Delivery Managers, and provide weekend summary emails to leadership.
Contribute to regular competency reviews, uphold procedural requirements, and continually follow best practices.
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Senior Delivery Lead
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Service Delivery Manager
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Service Delivery Specialist
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Service Delivery Supervisor
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Senior Project Delivery Lead
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Customer Service Delivery Manager
1 week ago
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Lead Software Delivery Specialist
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Salesforce Delivery Specialist
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