Full-Time Remote Live Chat Customer Support Representative
1 day ago
Our team is seeking a dedicated and detail-oriented individual to fill the role of Live Chat Customer Support Agent. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through live chat.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively resolve customer inquiries in a timely and professional manner.
In this role, you will be working closely with other members of the customer support team to ensure seamless customer experiences and to meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and first-contact resolution rate.
Key Responsibilities:- Responding to customer inquiries and resolving their issues through live chat in a timely and professional manner.
- Providing accurate and helpful information about products, services, and company policies.
- Assisting customers with placing orders, processing returns, and tracking shipments.
- Troubleshooting technical issues and providing step-by-step instructions to resolve them.
- Escalating complex or unresolved issues to senior support staff or supervisors.
- Maintaining a comprehensive knowledge base of company products, services, and policies to provide accurate and up-to-date information to customers.
- Proactively identifying and addressing customer concerns or issues to prevent potential escalation.
- Building rapport and establishing positive relationships with customers through effective communication and empathy.
- Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions in a CRM system.
- Collaborating with other customer support team members and departments to ensure a seamless customer experience.
- Staying up-to-date with product updates, promotions, and industry trends to effectively address customer inquiries.
- Continuously improving knowledge and skills through training sessions and self-education to enhance customer support abilities.
- 2 years of LIVE CHAT customer support experience in the BPO or remote setting
- Proficient in written and spoken English
- Experience using help desk software and other remote support tools
- Familiar with different CRM tools
- At least 1 year of experience as Team Leader/Supervisor, SME, Amazon CSR, Quality Analyst experience in the BPO is a PLUS
- Has own work-from-home equipment
- Available to start ASAP
- Fully remote work
- Opportunities to work with various projects
- Amazing Assistant Support
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