Customer Experience Specialist

1 week ago

Barcelona, Philippines beBeeRepresentative Full time ₱80,000 - ₱100,000
Customer Service Representative Opportunity

We are seeking highly motivated and dedicated individuals to fill the role of Customer Service Representatives. In this position, you will be responsible for handling inbound inquiries, assisting with product and process-related questions, and troubleshooting basic technical issues.

Your primary goal will be to provide exceptional customer service by representing some of the most recognized brands in the world.

To succeed in this role, you must possess excellent written and verbal communication skills, as well as the ability to type 20+ words per minute.

Additionally, you should have a high school diploma or equivalent, basic proficiency in Microsoft Office Suite, and familiarity with Windows operating systems.

You will work in a fast-paced, dynamic environment and must be able to multi-task, stay focused, and work independently.

Our ideal candidates are team-oriented with a positive, customer-first mindset and strong problem-solving, conflict resolution, and customer service skills.

A minimum of 1 year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support is preferred.

Key Responsibilities:
  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues with first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
  • Stay current on program updates through training and team meetings
  • Meet all attendance and schedule requirements
Candidate Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
  • Comfortable in a fast-paced, dynamic environment

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