Account Development Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeAccount Full time ₱350,000 - ₱600,000
Job Overview

We are seeking a skilled professional to excel as an Account Development Specialist. This role requires the ability to establish and maintain effective customer relationships, fostering trust and respect.

The specialist will ensure customer satisfaction remains a competitive advantage for our organization by providing timely value propositions that propel customers to grow and achieve their goals.

Main Responsibilities:
  • Timely Case Management & Inquiry Resolution: Complete case management inquiries assigned within Salesforce while adhering to service levels.
  • Salesforce Account Monitoring & Maintenance: Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records.
  • Proactive Customer Communication: Provide follow-ups to customers, keeping them informed about request progress.
  • Report Delivery & SLA Compliance: Ensure reports are delivered on time, meeting service level agreements (SLAs).
  • Collaboration with Sales Team: Identify and collaborate with the sales team on leads to contribute to revenue generation and growth.
  • Account Retention Management: Maintain account retention targets by developing relationships with key decision-makers.
  • Customer Feedback & Product Improvement: Obtain first-hand customer information and make recommendations for product enhancements.
  • Relationship Development: Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability.
  • Product Expansion Proposals: Propose additional products and services to expand our footprint within existing accounts.
Required Skills & Qualifications:
  • Minimum 2 years of call center or related experience preferred.
  • Familiarity with productivity software, CRM systems, and other call center technologies preferred.
  • Proven experience in case management or customer service roles.
  • Proficiency in Salesforce or similar CRM platforms.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.

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