Technical Support Specialist
18 hours ago
Technical Support Analyst
About the RoleThis position involves providing first-level technical support to employees, addressing hardware and software issues, and logging troubleshooting and resolving help desk tickets.
Key Responsibilities- Assist with troubleshooting and resolving technical issues related to computer systems, networks, and software applications.
- Evaluate and handle incidents and service requests correctly and promptly.
- Escalate incidents to the application owner based on impact severity and urgency.
- Monitor and administer the network and its applications ensuring system reliability, availability, and security.
- Perform daily IT tasks and maintain update the company's IT systems including servers and networks.
- Support the IT team in managing user accounts, permissions, and IT inventory and asset tracking.
- Solve problems with various appliances including laptops, printers, and network equipment.
- Implement and monitor security measures such as firewalls, antivirus software, and intrusion detection systems protecting the organization's data and systems from cyber threats.
- Maintain detailed documentation of IT systems configurations and procedures generating reports on system performance, security incidents, and compliance with IT policies.
- Collaborate with other IT professionals to coordinate IT projects and resolve complex issues.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum one year of relevant experience in IT/Tech Support or related roles.
- Fundamental understanding of computer systems, networks, and software applications including knowledge of network and system security.
- Familiarity with troubleshooting techniques, problem-solving skills, and hardware/software installation.
- Strong communication and customer service skills with the ability to work collaboratively in a team environment and independently.
- Eagerness to learn quickly and adapt to new technologies and processes.
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