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Performance Improvement Specialist

1 week ago

Cebu City, Central Visayas, Philippines Continuum Global Solutions, LLC Full time
Job Title: Training SupervisorAbout Us

As a leading provider of customer care services, Continuum Global Solutions partners with top companies to deliver exceptional experiences through its global network of contact centers.



Job Description

We are seeking an experienced Training Supervisor to lead our training programs and initiatives. The ideal candidate will have a proven track record in developing and implementing effective training strategies, collaborating with clients and internal teams, and coaching and developing team members.



Key Responsibilities:
  • Develop Comprehensive Training Programs: Design and implement induction and accreditation programs for all staff working on contracts, ensuring compliance with client, legislative, and regulatory requirements.
  • Deliver High-Quality Training Events: Coordinate and deliver training events as set by Service Excellence and Operational Directors, including technical and soft skills, regulatory compliance, management development, and business-specific materials.
  • Foster Collaboration: Work closely with clients and internal teams to identify emerging requirements and ensure they are reflected in training and development plans.
  • Evaluate and Improve Content: Create or update training content to align with Vertex branding and high-quality standards, and evaluate new content prior to and post-launch to ensure desired outcomes.
  • Coach and Develop Team Members: Provide coaching, feedback, and development opportunities to improve team members' skills and contribute to the organization's success.


Requirements
  • A strong understanding of contact center training programs and excellent training development and delivery skills.
  • Minimum three years documented successful experience in a leadership position.
  • Excellent verbal and written communication skills, analytical skills, and proficiency in productivity tools such as Microsoft Office.
  • Prioritizing education at the Bachelor's level or higher is preferred, but a high school diploma is the minimum requirement.


Benefits
  • Paid vacation, sick leave, and holiday time off.
  • HMO Coverage.
  • State-of-the-art facilities.

We offer a dynamic work environment, opportunities for professional growth, and a chance to make a real impact on our customers' experiences.