Performance Improvement Specialist
4 days ago
Job Overview:
We are seeking a Performance Improvement Specialist to drive business growth and excellence in our call center.
Key Responsibilities:
- Analyzing call center data to identify areas for improvement
- Developing and implementing strategies to enhance customer satisfaction and loyalty
- Collaborating with senior management to drive business objectives
- Ensuring compliance with company policies and procedures
Requirements:
- 3+ years of call center experience in collections/sales/customer service/technical support
- 1+ year of supervisory experience
- High school diploma or equivalent required
-
Performance Improvement Specialist
3 days ago
Tarlac City, Central Luzon, Philippines Sutherland Global Full timeKey Responsibilities:This position involves working closely with the team to ensure seamless day-to-day operations. The successful candidate will be responsible for:Leading and motivating a team to achieve business objectives.Identifying and addressing any operational issues or inefficiencies.Implementing process improvements to increase productivity and...
-
Performance Advertising Specialist
4 days ago
Angeles City, Central Luzon, Philippines Tendencys Innovatios Full timeWe are looking for an experienced Paid Ads Specialist to join our Tendencys Innovatios team. The successful candidate will be responsible for analyzing campaign performance data, identifying trends, and making data-driven recommendations to optimize marketing efforts.Required Skills and Qualifications:Demonstrable Experience: Proven experience in...
-
Branch Performance Improvement Specialist
6 days ago
Olongapo City, Central Luzon, Philippines Private Advertiser Full timeJob DescriptionAs a Sales Branch Supervisor, you will play a crucial role in driving sales growth and improving branch performance. Your primary responsibilities include overseeing daily branch operations, managing customer relationships, and implementing sales strategies to meet business objectives.Your Skills and QualificationsDegree in Business...
-
Intraday Performance Coordinator
5 days ago
Angeles City, Central Luzon, Philippines dnata Travel Group Full timeRole OverviewWe are seeking a highly motivated and organized individual to fill the role of Intraday Performance Coordinator at dnata Travel Group.As a key member of our Workforce Management team, you will be responsible for managing intraday activities, including volume, Key Process Indicator, and productivity activities in both front and back...
-
Dialer Performance Optimization Specialist
4 days ago
Angeles City, Central Luzon, Philippines Sutherland Full timeSutherland is a leading provider of innovative solutions that drive business growth and improvement. As a Dialer Sr. Manager, you will play a critical role in driving the success of our dialer operations and developing effective strategies to optimize performance.Key Responsibilities:Analyze dialer-output data to identify trends and opportunities for...
-
Service Quality Improvement Specialist
2 days ago
Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full timeQA Operations LeadThe QA Operations Lead is responsible for overseeing the quality assurance processes and ensuring high standards in customer interactions and compliance with company policies.This role involves managing the QA team, analyzing performance data, and working closely with operations to enhance customer experience and agent efficiency.Key...
-
Employee Performance Improvement Consultant
5 hours ago
Cebu City, Central Visayas, Philippines LegalMatch Philippines, Inc. Full timePerformance Management Specialist (Mid level, Remote)In this role as a Performance Management Specialist, you will design and manage systems that track and improve employee performance. Your focus will be on setting clear objectives, creating evaluation tools, and ensuring performance aligns with company goals.Key Responsibilities:Develop and implement...
-
Business Process Improvement Manager
4 days ago
Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full timeOperations Management PositionWe are seeking an experienced Operations Manager to join our team. In this role, you will oversee the operational aspects of our contact center, ensuring seamless service delivery.You will analyze key performance indicators (KPIs) such as Average Handle Time (AHT), Quality, Service Level, and Customer Satisfaction (CSAT) to...
-
Team Performance Coordinator
5 days ago
Angeles City, Central Luzon, Philippines SuperStaff Full time**Our Mission**To deliver exceptional customer experiences through innovative solutions and processes.Job DetailsThe Team Performance Coordinator role involves coordinating team activities to ensure seamless collaboration and achievement of KPIs.Main ResponsibilitiesCoordinate team activities to ensure seamless collaboration and achievement of KPIs.Monitor...
-
Continuous Improvement Specialist
5 hours ago
Angeles City, Central Luzon, Philippines Sutherland Global Full timeSenior Manager Job Description:This role requires a seasoned leader who can drive business transformation through Lean Six Sigma initiatives.Responsibilities:Develop and implement process improvement strategiesLead cross-functional teams to deliver projectsCollaborate with senior leaders to identify business challengesDevelop and maintain relationships with...
-
Quality Assurance Specialist Trainer
1 day ago
Angeles City, Central Luzon, Philippines On Spot Global Corporation Full timeQuality Assurance Specialist TrainerThis role involves participating in weekly QA calibration sessions to ensure training materials align with performance standards and metrics. The ideal candidate should be able to integrate QA feedback into training sessions to continuously improve trainee performance.Key ResponsibilitiesLead new hire training sessions...
-
Team Performance Lead
5 days ago
Angeles City, Central Luzon, Philippines On Spot Global Corporation Full timeAs a Team Performance Lead at OnSpot Global Corporation, you will be responsible for driving team performance and achieving business objectives.You will lead a team of experienced professionals who provide tailored solutions that meet the unique requirements of each client.Your key responsibilities will include:Coaching and developing team members to...
-
Service Delivery Performance Leader
1 week ago
Angeles City, Central Luzon, Philippines On Spot Global Corporation Full timeJob SummaryWe are seeking a highly skilled Service Delivery Performance Leader to join our team. As a key member of the On Spot Global Corporation team, you will be responsible for leading and elevating our customer service operations. The ideal candidate is a results-driven leader with a strong passion for delivering outstanding customer experiences. This...
-
Performance Reporting Manager
4 days ago
Angeles City, Central Luzon, Philippines Majorel Full timeJob Title: Performance Reporting Manager - WFMWe are seeking a highly experienced Performance Reporting Manager - WFM to join our team. As a key member of our performance reporting team, you will be responsible for designing and developing reports to measure business performance.Key Responsibilities:Design and develop reports using various tools and...
-
Junior SEO Specialist
5 days ago
Angeles City, Central Luzon, Philippines Linkage Web Development Full timeThis is a WORK ONSITE job in our Angeles City Office.As a Junior SEO specialist, you will execute search engine optimization (SEO) strategies to improve a website's visibility and traffic. You will also perform technical SEO audits and analyze competitors.Your Responsibilities:Conduct keyword researchOptimize website contentManage link-building...
-
Paid Advertising Specialist
3 days ago
Angeles City, Central Luzon, Philippines Novanox LTD Full timeJob Summary:We are seeking a talented Paid Advertising Specialist to join our marketing team at Novanox LTD. As a Paid Advertising Specialist, you will be responsible for creating and managing effective Google Ads campaigns that drive business growth.Key Responsibilities:Account Management: Develop and maintain accurate account structures, including...
-
Quality Assurance Specialist
3 days ago
Angeles City, Central Luzon, Philippines MCI Full timeJob OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a QA Specialist, you will be responsible for ensuring the quality and reliability of products, services, or processes within the organization.Your role will involve designing, implementing, and executing quality assurance procedures, conducting tests, analyzing...
-
Performance Improvement Associate
1 day ago
Cebu City, Central Visayas, Philippines Linda Hausermann & Associates Full timePerformance Improvement Associate Job Summary:Join our team as a Performance Improvement Associate and play a key role in ensuring the quality of our products and services.About Linda Hausermann & Associates:We value exceptional customer service and high-quality products. Our employees work together to achieve these goals.Key Responsibilities:Evaluate and...
-
Lead Generation Specialist
2 weeks ago
Angeles City, Central Luzon, Philippines NovanoxPH Full timeJob Description:We are seeking a highly skilled and motivated individual to join our team as a Lead Generation Specialist. The ideal candidate will haveProven experience with IMPACTcom minimum of 2 yearsA strong background in blackhat techniques and performance marketing.Excellent command of the English language.Key Responsibilities:Work on lead generation...
-
Performance Optimization Manager
6 days ago
Angeles City, Central Luzon, Philippines Humanly (humanly) Full timeRole OverviewThis position plays a vital role in driving business success through superior customer experience management. As an Operations Manager, you will oversee a team of professionals dedicated to delivering top-notch service to clients.Your key objectives will be to:Design and implement strategies to boost team efficiency;Pinpoint opportunities for...