Customer Support Expert

2 days ago


Pasig, National Capital Region, Philippines Zig Zag Offshoring Full time
About Us

Zig Zag Offshoring is a leading provider of shipping solutions that prioritize sustainability and customer satisfaction. We are seeking a talented Customer Support Specialist to join our team.

Job Description

We are looking for a highly skilled and dedicated individual to provide exceptional support to our clients. As a Customer Support Specialist, you will be responsible for connecting with clients daily, building trust, strengthening relationships, and providing solutions that drive their success.

  • Develop a thorough understanding of our delivery services in various geographical regions.
  • Be the first point of escalation for client inquiries via multiple channels.
  • Collaborate with teammates to share feedback and suggestions on process enhancements.
Requirements

To succeed in this role, you will need:

  • A genuine desire to deliver exceptional service to clients.
  • Ability to work in a fast-paced environment with shifting schedules.
  • Excellent written and spoken English skills.
  • Flexibility to thrive in a hybrid work environment.
What We Offer

We provide a comprehensive benefits package, including a competitive salary, company-provided laptop, remote allowance, paid holidays, and health insurance.

We value diversity and equality in the workplace and are committed to creating an inclusive environment for all employees.



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