Tech Support Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time $60,000 - $85,000

Job Title: Technical Support Specialist

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We are seeking a highly motivated and detail-oriented IT professional to provide exceptional technical support to employees across our organization. This remote role involves delivering top-notch technical assistance for PCs, Windows operating systems, and Apple mobile devices.

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Key Responsibilities:

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  • Provide technical assistance for PC hardware, Windows 10/11, and Apple iOS devices.">
  • Troubleshoot hardware, software, and fundamental network issues remotely using secure access tools like Zoho Assist.">
  • Document and manage support requests through the FreshService ITSM/ticketing platform.">
  • Maintain clear communication with users to facilitate prompt resolutions.">
  • Escalate complex incidents to senior technicians as needed.">
  • Follow company policies regarding security and confidentiality.">
  • Troubleshoot audio and video issues during video conferencing sessions.">
  • Administer user onboarding processes by adding accounts to relevant systems, including Active Directory, Microsoft 365, Vonage, Dynamics 365, and HubSpot.">
  • Oversee user deactivation procedures by removing accounts from these platforms.">
  • Provide ongoing support for Microsoft 365 and on-premises Active Directory environments.">
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Required Skills and Qualifications:

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  • Demonstrate exceptional organizational skills, time-management abilities, and follow-up skills.">
  • Maintain confidentiality and address sensitive requests professionally.">
  • Exhibit outstanding proficiency in written and verbal communication.">
  • Possess strong interpersonal skills, supporting employees at all levels.">
  • Operate independently in dynamic, remote work environments.">
  • Have prior experience providing support for PC hardware, Windows, and Apple iOS devices.">
  • Understand basic networking concepts and troubleshoot issues effectively.">
  • Familiar with Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.">
  • Knowledgeable in Azure Virtual Desktop Infrastructure (VDI) environment and ITIL principles.">
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Benefits:

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This role offers a unique opportunity to work in a dynamic, remote environment while delivering exceptional technical support to employees.

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Others:

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Please note that this job description may be subject to change based on business needs.

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