Quality Assurance Specialist for Healthcare Operations

3 days ago


Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time

We are seeking a Mid-Senior Level QA Analyst for our US Healthcare Account to lead quality assurance efforts and drive process improvements.

About the Role

The ideal candidate will have at least 1 year of BPO QA experience, with a proven track record of developing and implementing quality assurance standards and processes. They should also have excellent verbal and written English skills, attention to detail, and strong organizational abilities.

Key Responsibilities:
  • Develop Quality Assurance Standards: Create and implement quality assurance standards and processes that meet industry benchmarks.
  • Collaborate with Teams: Work with cross-functional teams to develop and deliver training programs to enhance quality and performance.
  • Conduct Audits: Regularly conduct audits to evaluate agent performance and ensure compliance with established protocols.
  • Analyze Feedback: Provide actionable feedback to agents and management to enhance overall quality and performance.
What We Offer:
  • Competitive salary and benefits package
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance


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