Healthcare Account Specialist

4 days ago


Quezon City, National Capital Region, Philippines Carlos Hilado Memorial State University Full time

We are looking for a dedicated and results-driven Healthcare Account Specialist to join our team at Carlos Hilado Memorial State University. The successful candidate will possess a solid understanding of customer service principles, with a strong focus on delivering high-quality service and ensuring customer satisfaction.

Responsibilities:
  • Handles inbound calls and provides exceptional customer service, adhering to established call control strategies and troubleshooting procedures.
  • Collaborates with internal teams to escalate issues and ensure prompt resolution, while maintaining a positive attitude and commitment to excellence.
  • Develops and maintains strong relationships with customers, utilizing effective communication and interpersonal skills to build trust and loyalty.

The ideal candidate will have a good command of the English language, excellent enunciation and grammar, and the ability to work independently in a fast-paced environment. They must also be flexible and willing to work irregular hours, including evenings, weekends, and public holidays.



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