Management of Property Operations

12 hours ago

Cavite City, Calabarzon, Philippines beBeeoperations Full time $60,000 - $75,000
About This Role

We are seeking a skilled and experienced professional to take on the role of Operations Manager. This position will be responsible for providing strategic oversight, hands-on mentorship, and cross-functional collaboration to drive performance, consistency, and client satisfaction.

The successful candidate will serve as the go-to resource for property management best practices, manage day-to-day team operations, oversee performance metrics, and coordinate directly with senior leadership, vendors, partners, and clients.

  • Key Responsibilities:
  • Team Leadership & Support
    • Supervise and mentor APMs and internal operations staff.
    • Provide one-on-one and group mentorship to drive work quality, consistency, and team growth.
  • Operational Oversight
    • Own and oversee all internal property management processes and ensure adherence to best practices.
    • Develop and implement scalable, compliant operational policies and procedures.
  • Quality Assurance & Communication
    • Monitor and uphold high standards of communication and customer service across all correspondence.
    • Ensure timely and accurate responses to resident concerns and internal escalations.
  • Project & Task Management
    • Identify and streamline overlapping tools and trackers; eliminate redundancies for smoother workflow.
    • Support team members with work-related and personal concerns, promoting a positive team culture.

Requirements:

  • Minimum 5 years of experience in property management, real estate operations, or a related field.
  • Proficiency with property management software (Appfolio, Buildium, Yardi, Rent Manager, or similar).
  • Hands-on experience in tenant and maintenance coordination, leasing support, and customer relations.
  • Proven track record of managing a team and driving results in a fast-paced environment.
  • Strong communication, organization, and problem-solving skills.

Possible Qualifications:

  • Experience with Appfolio is a strong plus.
  • Familiarity with reviewing and interpreting property financials.
  • Demonstrated ability to lead training initiatives and develop scalable systems.
  • Previous experience working in or managing virtual property management teams.

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