Property Operations Executive

7 hours ago

Pasay, National Capital Region, Philippines beBeeOperations Full time ₱40,000 - ₱50,000
About the Role

We are seeking an experienced Operations Manager / Assistant to the Director of Operations to join our Property Management division. This leadership-level position combines strategic oversight, hands-on mentorship, and cross-functional collaboration to drive performance, consistency, and client satisfaction.

The ideal candidate will serve as the go-to resource for property management best practices, manage day-to-day team operations, oversee performance metrics, and coordinate directly with senior leadership, vendors, partners, and clients.

Key Responsibilities
  • Team Leadership & Support: Supervise and serve as the primary point of contact for APMs and internal operations staff, provide one-on-one and group mentorship, oversee onboarding, training, and professional development, conduct regular performance reviews, and report on key team metrics.
  • Operational Oversight: Own and oversee all internal property management processes, ensure adherence to best practices, interact directly with investors, third-party vendors, accounting teams, and stakeholders, develop and implement scalable, compliant operational policies and procedures, and drive continuous process improvement initiatives.
  • Quality Assurance & Communication: Monitor and uphold high standards of communication and customer service, ensure timely and accurate responses to resident concerns and internal escalations, review team KPIs, and develop structured templates to standardize communication expectations.
  • Project & Task Management: Identify and streamline overlapping tools and trackers, eliminate redundancies, provide oversight on financial reporting, support team members with work-related and personal concerns, and promote a positive team culture.
Ideal Qualifications
  • A minimum of 5 years of experience in property management, real estate operations, or a related field is required.
  • Proficiency with property management software such as Appfolio, Buildium, Yardi, Rent Manager, or similar is essential.
  • Hands-on experience in tenant and maintenance coordination, leasing support, and customer relations is necessary.
  • A proven track record of managing a team and driving results in a fast-paced environment is required.
  • Strong communication, organization, and problem-solving skills are essential.
Preferred Qualifications
  • Experience with Appfolio is highly desirable.
  • Familiarity with reviewing and interpreting property financials is advantageous.
  • Demonstrated ability to lead training initiatives and develop scalable systems is highly valued.
  • Previous experience working in or managing virtual property management (VPM) teams is beneficial.

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