Remote Property Operations Coordinator

6 hours ago

Pasay, National Capital Region, Philippines beBeeAdministrative Full time ₱90,000 - ₱135,000
Job Role Summary:

The Property Operations Coordinator is a crucial position responsible for ensuring seamless day-to-day operations, effective tenant communication, and comprehensive support to the on-site Property Manager.

  • Maintenance Management: Oversee the maintenance process from start to finish, including work order (WO) triage, vendor/technician coordination, tracking, and timely completion.
  • Tenant Relations & Concern Resolution: Proactively resolve tenant concerns and inquiries, serving as a primary remote point of contact for residents.
  • Proactive PM Support & On-Site Coordination: Provide comprehensive remote support to the on-site Property Manager. This involves coordinating all necessary on-site activities, providing detailed instructions, checklists, and scheduling.
  • Data Organization & Record Keeping: Maintain accurate maintenance records and property data within AppFolio, ensuring meticulous organization.
  • Rent Collection: Assist with timely rent collection processing, including sending late notices and supporting collection efforts.

Detailed Job Functions:

  • Coordinates all necessary on-site activities with the Property Manager, providing detailed instructions, checklists, and scheduling.
  • Creates, assigns, and tracks work orders through completion.
  • Coordinates vendor scheduling for non-urgent repairs with tenants and contractors.
  • Follows up with tenants and vendors to ensure satisfaction and quality of work.
  • Manages vendor invoices and ensures payment approval.
  • Is the primary remote communicator for move-in/move-out processes (letters, scheduling, checklist, utility transfers).
  • Maintains accurate maintenance records and property data in AppFolio.
  • Ensures timely rent collection processing and assists with late notices and collection efforts.
  • Proactively works to resolve tenant concerns and inquiries.

Key Requirements:

  • At least 1-2 years of experience
  • Proficiency with Appfolio or similar tools (training will be provided)
  • Experience using tools such as MS Office Suite, Canva, and other administrative software
  • Exceptional organizational skills
  • Strong proactive problem-solving abilities
  • Excellent detailed communication skills
  • A strong aptitude for administrative support in a remote setting
  • Proven ability to drive remote operational efficiency

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