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Product Operations Manager
1 week ago
At PLAYMATE LEISURE SOLUTIONS CORP., we are seeking a highly skilled Product Operations Specialist to join our team. This role is responsible for providing daily operational support for our platform, ensuring smooth functionality and user experience.
Key Responsibilities:
- Platform Operations Support: Provide timely resolution to user issues, ensure seamless platform functionality, and maintain high-quality user service.
- Data Monitoring: Analyze operational data to identify areas for optimization and improvement.
- Process Optimization: Develop and implement process improvements to enhance efficiency and user satisfaction.
- Issue Resolution: Collaborate with cross-functional teams to resolve complex operational issues.
- Market Analysis: Conduct market trend analysis to provide recommendations for product improvement and optimization.
- Communication and Coordination: Facilitate effective communication between technical support teams, brand teams, and other relevant departments.
Requirements:
- Educational Background: A Bachelor's or Master's degree in a relevant field such as Business Management, Computer Science, or Marketing.
- Experience: At least 2-3 years of operational experience in the online gaming or related industry.
- Skills: Strong data analysis, problem-solving, product planning, and excellent communication and coordination skills.
- Language Proficiency: Fluency in English and Tagalog to effectively communicate and prepare reports.
- Additional: Knowledge of the online gaming industry, including operations related to user acquisition, retention, monetization, and community management.
