IT Product Manager
4 days ago
The Product Manager for an IT & BPO Service Company is responsible for developing and managing digital solutions, automation tools, and service offerings that enhance business process efficiency. This role involves collaborating with cross-functional teams to drive innovation, optimize IT and BPO services, and ensure alignment with customer needs and market trends.
Key Responsibilities:
1. Product Strategy & DevelopmentDefine the vision, strategy, and roadmap for IT and BPO service-related products and platforms.
Identify market trends, customer pain points, and business opportunities to enhance service offerings.
Develop innovative solutions that integrate IT automation, AI, and analytics into BPO processes.
Drive the adoption of digital transformation strategies within BPO operations.
Collaborate with IT and operations teams to develop automation tools, AI-driven chatbots, RPA (Robotic Process Automation), and self-service solutions.
Ensure seamless integration of IT solutions with BPO workflows to improve efficiency and reduce costs.
Gather and analyze requirements from clients, internal stakeholders, and industry experts to enhance service offerings.
Work closely with sales, marketing, and delivery teams to define service value propositions and go-to-market strategies.
Serve as the primary point of contact for product-related discussions with clients and executive leadership.
Oversee the end-to-end lifecycle of IT and BPO service products, from ideation to development, launch, and continuous improvement.
Prioritize product features, manage backlogs, and ensure timely delivery of enhancements.
Monitor product performance using key metrics and drive continuous improvements based on feedback.
Leverage AI, automation, cloud computing, and data analytics to optimize BPO service delivery.
Collaborate with IT teams to ensure scalability, security, and efficiency of digital solutions.
Identify opportunities to implement emerging technologies like AI/ML, blockchain, and process mining for improved service outcomes.
Ensure that IT and BPO products adhere to industry standards, security policies, and regulatory requirements (GDPR, HIPAA, ISO, etc.).
Identify and mitigate risks associated with service delivery and product performance.
Required Skills & Qualifications:
Education & ExperienceBachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
5–10 years of experience in IT product management, BPO operations, or digital transformation projects.
Experience in managing enterprise IT solutions, automation tools, or SaaS platforms for BPO operations.
Strong understanding of IT service management, business process automation, and AI-driven solutions.
Knowledge of BPO industry processes, workflows, and customer service operations.
Experience with Agile methodologies, product management tools (JIRA, Aha, Trello), and cloud-based platforms.
Ability to analyze business data, customer behavior, and operational performance to drive decision-making.
Excellent leadership, communication, and stakeholder management abilities.
Strong analytical thinking and problem-solving skills.
Ability to manage multiple projects in a fast-paced, service-driven environment.
Certified Scrum Product Owner (CSPO)
ITIL Foundation Certification
SAFe Product Owner/Product Manager (POPM)
Lean Six Sigma Certification
Why Join Us?
Opportunity to work on cutting-edge IT and BPO solutions.
Collaborate with global teams and industry-leading clients.
Drive innovation in digital transformation and business process automation.
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