Senior Customer Support Professional
9 hours ago
**About the Role**
We are seeking a skilled Senior Customer Support Professional to join our team at IMS Outsourcing Solutions.
**Key Responsibilities**
The successful candidate will be responsible for providing exceptional customer support via phone and chat, ensuring timely and professional responses to client inquiries.
**Supporting Financial Clients**
You will assist clients with various financial-related queries, including account information, processing, and more.
**Back-Office Functions**
In addition to front-line support, you will perform back-office tasks such as data entry, document verification, and account updates.
**Resolving Issues Effectively**
Your goal will be to resolve customer issues and complaints promptly, prioritizing first-call resolution and customer satisfaction.
**Record Keeping and Teamwork**
You will maintain accurate records of customer interactions and transactions, while also collaborating with other team members and departments to ensure cohesive support.
**Adhering to Company Standards**
The ideal candidate must adhere to company policies, procedures, and regulatory requirements, staying up-to-date on product knowledge and industry trends through regular training sessions.
**Minimum Requirements**
To be considered, you should have:
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