Senior Customer Support Professional

9 hours ago


Quezon City, National Capital Region, Philippines IMS Outsourcing Solutions Full time

**About the Role**

We are seeking a skilled Senior Customer Support Professional to join our team at IMS Outsourcing Solutions.

**Key Responsibilities**

The successful candidate will be responsible for providing exceptional customer support via phone and chat, ensuring timely and professional responses to client inquiries.

**Supporting Financial Clients**

You will assist clients with various financial-related queries, including account information, processing, and more.

**Back-Office Functions**

In addition to front-line support, you will perform back-office tasks such as data entry, document verification, and account updates.

**Resolving Issues Effectively**

Your goal will be to resolve customer issues and complaints promptly, prioritizing first-call resolution and customer satisfaction.

**Record Keeping and Teamwork**

You will maintain accurate records of customer interactions and transactions, while also collaborating with other team members and departments to ensure cohesive support.

**Adhering to Company Standards**

The ideal candidate must adhere to company policies, procedures, and regulatory requirements, staying up-to-date on product knowledge and industry trends through regular training sessions.

**Minimum Requirements**

To be considered, you should have:



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