Human Resources Operations Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeSpecialist Full time ₱1,500,000 - ₱3,000,000

Join our workforce as an HR Operations Specialist. In this role, you will be part of a global organization serving clients across multiple industries.

As an HR Operations Specialist, your key responsibilities will include responding to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.

  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/ refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions.
  • Work with onshore partners to get trained on all queries received from employees.

You will also be responsible for creating a repository for all out-of-scope queries and get trained to shift left these into Tier 1. Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.

Requirements
  • Bachelor's Degree Holder
  • With at least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)

Benefits of joining us include Competitive Salary & Benefits – Earn well while enjoying great perks, Career Growth – Clear paths for promotions and skill development, Supportive Work Environment – Join a team that values you, Exciting Opportunities – Be part of a dynamic and growing industry.

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