Retail Customer Service Representative
2 days ago
Company Overview
TORCH Solutions is a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences.
Job Summary
We are seeking a highly skilled and motivated Retail Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients through various digital channels.
About the Role
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be responsible for responding to customer inquiries and requests, assisting with order placement and returns, and providing product information and recommendations.
Key Responsibilities
- Respond to customer inquiries and requests through online chat, email, and other digital channels
- Assist customers with order placement, returns, and other account-related matters
- Provide product information and recommendations to enhance the customer experience
- Evaluate and escalate complex issues to appropriate team members for resolution
- Contribute to the continuous improvement of our customer service processes
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Proficiency in using digital customer service tools and platforms
- Familiarity with retail operations and customer service best practices
- Ability to work in a fast-paced, high-volume environment
- Commitment to providing exceptional customer service
What We Offer
We are committed to supporting our employees' growth and development, offering:
- Competitive salary and benefits package
- Opportunities for career advancement and skills training
- Collaborative and inclusive work environment
- Comprehensive health and wellness programs
- Work-life balance initiatives, such as flexible schedules and remote work options
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