Operational Leader

1 week ago

Fort Bonifacio, National Capital Region, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,200,000

Our goal is to deliver exceptional customer experiences for people around the world.

About this role

This position oversees daily operations and management of a team of supervisors, ensuring client deliverables are met through high-performing teams of customer care representatives. The manager's primary focus is on coaching and holding their team accountable for meeting or exceeding standards set by Everise and the client.

The successful candidate will have significant client-facing interaction, be responsible for monitoring and evaluating supervisor performance, and provide ongoing support and feedback to ensure all client deliverables are met.

Key Responsibilities:
  • Monitor, track, and evaluate supervisor performance based on pre-determined Key Performance Indicators (KPIs).
  • Provide personal ongoing support and feedback to supervisors to ensure all client deliverables are met and Everise standards are adhered to.
  • Ensure that underperforming supervisors meet client expectations through the creation and implementation of written action plans.
  • Responsible for upward and downward communication both internally and as required to the client.
  • Interact with clients demonstrating engaged leadership and detail orientation.

Requirements:

  • Bachelor's degree in a related field from a four-year college or university or five years of leadership experience preferably in a call center environment or equivalent combination of education and experience.
  • Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook.
  • Excellent oral and written communication skills.
  • Strong organizational and interpersonal skills.
  • Schedule flexibility.
  • Analytical and problem-solving skills.
  • Strong ability to multitask.
  • Ability to function in a fast-paced environment.
  • Dependability regarding completion of assignments and attendance.

Benefits:

  • We excel at solving customer problems on behalf of some of the world's biggest brands.
  • Everise delivers happiness to millions of customers around the world.
  • Our specialty sectors are healthcare, travel, technology, and financial services.

About Us:

We are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness.

  • CSR Supervisor/Team Leader

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱30,000 - ₱40,000 per year

    About the roleAs a CSR Supervisor/Team Leader at IAN SMART ENERGY CORP', you will play a pivotal role in leading and motivating a team of customer service representatives to deliver exceptional service and support to our valued customers. This full-time, on-site position is based in Fort Bonifacio Taguig City Metro Manila.What you'll be doingOversee the...

  • Manager, Financial Operations and Analytics

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Tyler Technologies Full time $90,000 - $120,000 per year

    We are seeking a highly analytical and collaborative Data Team Manager, Financial Operations to lead a Manila-based team supporting our U.S. Financial Planning & Analysis (FP&A) function. This role is responsible for overseeing the development and delivery of data-driven insights, dashboards, and reports using tools such as Power BI, Alteryx, and other...

  • Senior Legal Operations Analyst

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Analog Devices Full time $600,000 - $1,000,000 per year

    About Analog DevicesAnalog Devices, Inc. (NASDAQ:ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate...

  • Manager, General Accounting Operations NA

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time $90,000 - $120,000 per year

    Job Id290254Bonifacio Global City, Metro Manila, PhilippinesJob TypeFull-timeWork Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics....

  • Security Manager

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Shangri-La Hotels & Resorts Full time ₱500,000 - ₱1,000,000 per year

    DUTIESREQUIREMENTSPreferably a college graduate. Preferably proficient in the Security planning process. Preferably an effective leader. Must be proficient in all aspects of security operations (i.e Admin & Personnel, Intelligence, Operations, Logistics, CEIS, Finance, Plans & Programs, Training). Preferably proficient in English both oral and written. ...

  • Associate Analyst, Channel Operations

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Analog Devices Full time $6,000,000 - $9,000,000 per year

    About Analog DevicesAnalog Devices, Inc. (NASDAQ:ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate...

  • Horizon Homes Concierge Staff

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Shangri-La Hotels & Resorts Full time ₱500,000 - ₱1,000,000 per year

    DUTIES:RESPONSIBILITIES:Preferably with at least 2 years experience in an international hotel in the same capacity. Preferably with strong background in Concierge operations. Preferably well-versed in Opera and Microsoft Office applications. Preferably computer literate. Preferably fluent in oral and written English. Preferably a team leader with...

  • Restaurant manager

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Saint XP food group Full time ₱396,000 per year

    Key Responsibilities:Staff Management: Hiring, training, scheduling, and supervising restaurant staff (servers, cooks, hosts, etc.).Operational Management: Overseeing daily operations, ensuring smooth service, and maintaining quality standards.Customer Service: Addressing customer concerns, resolving complaints, and striving to create a positive dining...

  • PTP Junior Accountant

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Fresenius Medical Care Full time $30,000 - $50,000 per year

    The PTP Junior Accountant is responsible for day-to-day processing and payment of invoices in the Shared Service Centre (SSC). This role is part of the team responsible for providing timely and accurate payments to vendors in compliance with customer requirements as stipulated in the Service Level Agreement (SLA), and under the direction of the Process Lead....

  • Senior Financial Planning Analyst

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines beBeeFinancial Full time ₱450,000 - ₱900,000

    Lead financial planning and analysis for Contact Center / BPO operations. Develop and maintain comprehensive financial models to analyze revenue, costs, and profitability across clients, sites, and service lines.Drive budgeting, forecasting, and long-term planning processes. Provide variance analysis, identify key drivers of performance, and recommend...