Senior Financial Planning Analyst

3 days ago

Fort Bonifacio, National Capital Region, Philippines beBeeFinancial Full time ₱450,000 - ₱900,000

Lead financial planning and analysis for Contact Center / BPO operations. Develop and maintain comprehensive financial models to analyze revenue, costs, and profitability across clients, sites, and service lines.

Drive budgeting, forecasting, and long-term planning processes. Provide variance analysis, identify key drivers of performance, and recommend actionable insights to leadership.

Collaborate with Operations, Workforce Management (WFM), and Business Leaders to align financial plans with staffing and capacity strategies.

Operational & Business Support:

Optimize labor costs and ensure staffing efficiency through collaboration with WFM. Evaluate cost structures, pricing strategies, and client profitability to support decision-making.

Track and analyze key performance indicators (KPIs), including revenue per FTE, cost per call, and utilization rates.

Support pricing and contract negotiations by modeling different scenarios and assessing financial impact.

Reporting & Insights:

Prepare financial reports and dashboards for senior leadership, providing insights into trends, risks, and opportunities.

Automate and improve financial reporting processes for increased efficiency and accuracy.

Conduct ad hoc financial analysis to support strategic initiatives, cost-saving efforts, and business expansion plans.

Qualification:

5+ years of WFM / FP&A experience, preferably in a Contact Center, BPO, or service-oriented business.

Strong proficiency in financial modeling, forecasting, and scenario analysis.

Expertise in Excel, financial planning tools, and BI/reporting tools.

Experience working with Workforce Management teams and understanding of labor planning.

Everise delivers happiness to millions of customers worldwide. We excel at solving customer problems on behalf of some of the world's biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.

At Everise, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work-at-home program, we believe great things happen when we work with people who think differently from us.

We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work.

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