Enterprise Customer Success Manager

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $1,200,000 - $1,500,000
We are seeking an exceptional individual to assume a key role as a champion for our enterprise customers. As a trusted advocate, you will think strategically and drive quantifiable value to our customers via our products and services.This is an exciting opportunity to join our team and make a real impact on our customers' success. You will lead partnering with customers on development of joint customer success plans and other essential customer assets. Review and maintain such joint assets regularly, contributing to their improvement and evolution.Responsibilities include conducting regular customer meetings in accordance with governance framework and industry trends. Orchestrate partnerships with sales teams, services teams and partners to ensure customer success. Proactively identify revenue opportunities and pass them on to sales for execution.To be successful in this role, you will need to demonstrate strong customer management, commercial, technical and business acumen combined with passion and strength for building executive level customer relationships. Prepare and present business proposals, analyzing commercial data and making commercially sustainable recommendations.Generate revenue from existing customer base by recommending value-added services and participating in sales performance incentive programs. Develop account and territory plans to maximize growth potential, improve retention and on-time renewals, and secure advocates and referenceable customers.Maintain high customer retention rates based on strong customer satisfaction, ensuring customers are referenceable for new sales prospects. Operate with operational excellence and ongoing improvement of managing and maintaining up-to-date customer contracts and renewals.Act as an objective customer advocate back into the business, managing customer expectations while maintaining high customer satisfaction. Anticipate customers' future requirements and provide broader industry insights based on external and internal information.Maintain customer details in Salesforce and evolve CRM setup to meet ongoing changing needs. Identify solutions for greater time to value through understanding customer requirements, researching options available in our product and service offerings.Manage regional User Groups, attendance at customer days, case studies and testimonials.Qualifications7+ years' experience in a customer-facing role or equivalent combination of education and related experience.Foundational knowledge of customer success in SaaS industry or HR tech.Ability to build relationships with stakeholders internally and externally.Executive presence, confidence and credibility.Excellent communication skills in English, written and verbal.Proficiency in using MS Office, Salesforce CRM or similar tool.Ability to manage multiple concurrent engagements and prioritize competing priorities.What's In It For YouWe value diversity and promote equal opportunities for all individuals. We offer excellent time away from work programs, comprehensive wellness initiatives and competitive pay and benefits.We encourage personal and professional growth, recognizing employees through rewards and recognition.Our focus is on supporting you to be the best version of yourself, both in your career and personal life.NoticeBe aware of fraudulent recruiting practices and only respond to legitimate contacts with appropriate email addresses. Do not provide sensitive personal data during the recruitment process.

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