Enterprise Client Success Manager

2 days ago

Manila, National Capital Region, Philippines beBeeOpportunities Full time $98,765 - $123,456
Job Description:

The Client Operations Manager is responsible for ensuring enterprise clients receive top-tier service, fostering long-term partnerships rooted in value.

  • Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
  • Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.
Operational Leadership:
  • Oversee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
Onboarding & Service Delivery:
  • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
  • Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
  • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
Team Leadership:
  • Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
  • Foster cross-department collaboration to address client needs efficiently and effectively.
Compliance & Risk Management:
  • Ensure adherence to service agreements and compliance standards to mitigate operational risks.
  • Work closely with internal teams to maintain data security and operational integrity.
Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
  • Proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.
  • Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.
Key Competencies:
  • Strategic Thinking & Problem-Solving
  • Client-Centric Approach
  • Operational Excellence & Process Improvement
  • Financial Acumen & Resource Management
  • Risk Mitigation & Compliance Awareness
Benefits:
  • Impactful Work: Drive client success for global organizations.
  • Growth Opportunities: Be part of a fast-growing company with room to advance.
  • Flexible Work Environment: 100% remote, work from the comfort of your home.
  • Collaborative Culture: Work with passionate, purpose-driven professionals.

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