Customer Experience Leader

1 day ago


Las Piñas, National Capital Region, Philippines beBeeLeadership Full time ₱500,000 - ₱1,000,000

Job Overview

Job Description
The Call Center Team Lead will oversee and direct appointment-setting operations, provide coaching and performance feedback to enhance team outcomes, and monitor appointment-setting results. The ideal candidate will have 2-3 years of experience in call center leadership, strong communication and leadership skills, and familiarity with CRM and call center software.Key Responsibilities
  • Provide call center leadership services to support appointment-setting operations.
  • Deliver coaching and process improvement recommendations to enhance team outcomes.
  • Monitor appointment-setting results and report on agreed-upon performance metrics.

Requirements

  • 2-3 years of experience in call center leadership (appointment setting, telemarketing, or sales).
  • Strong communication and leadership skills.
  • Familiarity with CRM and call center software.
Benefits
  • Opportunity to work under pressure and meet deadlines.
  • Chance to drive results and improve productivity.


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