Customer Experience Leader

1 day ago

Las Piñas, National Capital Region, Philippines beBeeInfluencer Full time ₱2,500,000 - ₱3,500,000
Job Overview

The Operations Manager is responsible for leading a high-volume client service environment, ensuring delivery of consistent quality customer experiences.

Main Responsibilities
  • Implement management operating system requirements for forecasting, planning, and evaluation.
  • Establish effective communication channels to ensure consistency in representative and member interactions.
  • Manage team performance daily to achieve and maintain service and quality objectives.
  • Analyze key metrics to facilitate timely action from Supervisors.
Leadership Qualities
  • Proven client service skills with the ability to influence positive change through motivation.
  • Results-driven leadership capability with a focus on coaching and performance management.
  • Strong communication and team building skills with excellent change management abilities.
Key Skills
  • Coaching and leading teams effectively.
  • Change management expertise.
  • Exceptional communication and interpersonal skills.

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