Operations Program Coordinator

2 days ago

San Fernando, Central Luzon, Philippines beBeeOperations Full time $56,000 - $62,000
Operations Manager Job Description

This role involves overseeing the day-to-day operations of our online program, which supports individuals with autoimmune conditions. The Operations Manager will be responsible for managing the backend aspects of the program, including Kajabi setup, email automations, live call logistics, participant support, and asset updates.

The ideal candidate will have 3+ years of experience in managing operations for online programs, courses, or memberships. Strong Kajabi experience is required, along with proficiency in using Descript, Canva, Zoom, Google Workspace, Typeform, and Stripe.

Key Responsibilities:
  • End-to-End Program Operations
  • Set up each cohort in Kajabi (modules, emails, automations, tagging, access dates)
  • Manage the weekly content drip and communications
  • Handle participant enrollment, tagging, survey tracking, and progress reporting
  • Troubleshoot access issues, subscription problems, or payment questions (via Stripe)
  • Live Call Support & Group Coordination
  • Coordinate weekly group calls with the health coach, including planning the format and flow
  • Set up Zoom links, send reminders, manage recordings and post-call uploads
  • Attend and administer all live Zoom sessions:
  • Admit participants from the waiting room
  • Handle breakout room assignments and timing
  • Monitor chat, technical issues, and support participant needs
  • Flag follow-up tasks from calls
  • Video & Resource Management
  • Edit and update videos using Descript (e.g. trimming errors, adding headers or transitions)
  • Make light updates to PDFs and workbooks in Canva (e.g. edits and new resources)
  • Organize and maintain all assets in Google Drive
  • Participant Support & Community Management
  • Answer emails and community messages with professionalism and empathy
  • Direct clients to the resources that answer their question
  • Monitor engagement and flag drop-offs or disengaged participants- followup with them.
  • Admin, QA, and Continuous Improvement
  • Regularly test and maintain program links, automations, and lesson sequencing
  • Keep SOPs up to date and improve processes over time
  • Suggest improvements based on participant feedback and operational bottlenecks
  • Collecting testimonials from participants
  • Updating the website with testimonials and other edits
Required Skills and Qualifications:
  • 3+ years of experience managing operations for online programs, courses, or memberships
  • Strong Kajabi experience (or similar LMS)
  • Confident using:
  • Descript (video editing)
  • Canva (design updates)
  • Zoom (hosting and breakout room admin)Google Workspace, Typeform
  • Stripe (basic billing/admin)
  • Excellent English (spoken and written)
  • Extremely organized, with proven ability to manage time-sensitive weekly workflows
Benefits:

As a remote worker, you will have the flexibility to work from anywhere and at any time. You will also have the opportunity to work with a dynamic team and contribute to the success of our online program.

Others:

This is a mid-senior level position, requiring a high degree of autonomy and self-motivation. If you are a proactive and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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