Client Service Director

2 weeks ago

Imus, Calabarzon, Philippines beBeeLeadership Full time ₱1,700,000 - ₱2,300,000
Job Overview

We are seeking an accomplished Operations Leader to spearhead our Client Care Centre. The successful candidate will be responsible for delivering consistent quality customer service experience for Group Benefits members and providers.

Key Responsibilities:
  • Ensure the management operating system requirements for forecasting, planning, follow up reporting, and evaluation are met.
  • Effectively communicate to guarantee a consistent experience for representatives and members.
  • Manage team performance daily, ensuring service and quality objectives are being attained and maintained on a consistent basis.
  • Analyze metrics and ensure Supervisors take appropriate and timely action.
Qualifications and Skills Required:
  • Proven client service skills.
  • Results-driven with proven leadership capability.
  • Ability to positively influence change through motivation.
  • Strong coaching, leading, and performance management skills.
  • Excellent change management skills.
  • Superb communication skills (verbal and written).
Additional Requirements:
  • Bachelor's degree.
  • At least 2 years' recent experience as an Operations Manager supporting a Healthcare Insurance account.
  • At least 5 years of leadership experience.

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