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Global Client Services Expert

1 week ago

Manila, National Capital Region, Philippines UnifyCX Full time

GlowTouch is a global expert in customer care and technology outsourcing, driven by a passion for empowering our customers to succeed.

A People-Centric Approach

We believe that every interaction matters and strive to deliver personalized support that exceeds our customers' expectations. As a Customer Support Specialist, you'll play a critical role in shaping our customers' experiences and helping them achieve their goals.

In this position, you will:

  • Act as a first point of contact and work with a diverse group of small business owners to ensure their success with our products and services via telephone
  • Resolve technical and other support-related inquiries and assist in escalations
  • Escalate complex issues to the appropriate team members for resolution
  • Provide feedback to leadership on defects and enhancements to improve the overall user/customer experience
  • Document customer interactions and maintain accurate records in our customer relationship management system
  • Educate customers on product features as well as online help resources
  • Educate and coach customers on products and services to enhance their online marketing strategy
  • Drive customer engagement to help our customers be more successful business owners