Senior Customer Relationship Manager

2 days ago

Las Piñas, National Capital Region, Philippines beBeeCustomer Full time $600,000 - $1,000,000
Sophos Customer Success Role

As a Senior Customer Success Manager, you will be responsible for delivering exceptional customer experiences and driving business growth. You will manage a portfolio of strategic customers, serving as an on-demand CSM and leading engagements throughout the customer lifecycle. Your goal will be to ensure satisfaction and maximize customer value.

Key Responsibilities:
  • Manage Key Customer Relationships: Develop strong relationships with key buyers and influencers in customer accounts and leverage these during the customer lifecycle.
  • Create Customized Success Plans: Partner with customers to build joint plans for success, maintaining a detailed understanding of their businesses to achieve high levels of customer satisfaction and engagement.
  • Drive Revenue Growth: Deliver outstanding customer experiences to support our brand promise of delivering superior cybersecurity outcomes and facilitate the cross-sell and upsell of services and products.
  • Monitor Analytics and KPIs: Track customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.

Requirements:

  • Proven Experience: At least 5 years' experience in customer success roles, additional experience in customer support, sales, or business development is a plus.
  • Exceptional Communication Skills: Exceptional ability to communicate and foster positive business relationships and comfortable being accountable for driving success with customers.
  • Strategic Account Planning: Ability to be seen as a trusted advisor to senior executives in large organizations and able to build strategic account plans.
  • Cybersecurity Knowledge: Strong cybersecurity knowledge is an advantage.
Benefits:

We operate a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Our people innovate and create, all of which are accompanied by a great sense of fun and team spirit. We encourage applicants who can contribute to the diversity of our team and believe that diversity, combined with excellence, builds a better Sophos.

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