Customer Service Manager

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerService Full time ₱2,400,000 - ₱4,200,000
Job Summary

The Operations Manager plays a pivotal role in delivering exceptional customer service experience for our Group Benefits Ops members and providers who contact the Client Care Centre.

Key Responsibilities
  • Ensure the delivery of consistent quality customer service through effective leadership, direction, and decision-making in a high-volume, fast-paced front-line client service environment.
  • Communicate effectively to ensure a consistent experience for representatives and members.
  • Interact directly with members as required.
  • Manage team performance daily to ensure service and quality objectives are being attained and maintained on a consistent basis.
  • Analyze metrics and ensure supervisors are taking appropriate and timely action.
  • Understand and deliver on all key performance metrics virtually.
  • Deliver on key financial objectives.
  • Equip staff with knowledge, training, experience, tools, and technology needed to achieve required business results.
  • Provide leadership, coaching, and mentoring to supervisors to develop their competencies and position them for success.
  • Foster a work environment that values people and encourages participation, creativity, learning, and accountability.
  • Recruit employees to meet business objectives.
  • Drive teams to adopt and sustain change.
  • Identify opportunities for process and system improvements.
  • Communicate openly with teams ensuring messages and initiatives are clearly understood.
Requirements

To succeed in this role, you will need:

  • Effective communication and interpersonal skills.
  • Strong leadership and management abilities.
  • Ability to analyze data and drive business decisions.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong technical skills, including proficiency in Microsoft Office Suite.
  • Ability to collaborate with cross-functional teams.
  • Proven track record of achieving business objectives.
  • Strong analytical and critical thinking skills.
Benefits

We offer a competitive compensation package, including:

  • Base salary.
  • Bonus structure.
  • Comprehensive benefits package.
  • Ongoing training and development opportunities.
  • Mentorship from experienced leaders.
  • Opportunities for career growth and advancement.
Why Join Us?

As a member of our team, you will have the opportunity to work with a dynamic group of professionals who are passionate about delivering exceptional customer service. You will be part of a collaborative and supportive environment that values innovation, creativity, and continuous improvement.

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