Dedicated Front Desk Representative

1 month ago


Quezon City, National Capital Region, Philippines Gratitude Philippines Full time

We are seeking a highly skilled and dedicated individual to join our team as a Front Desk Officer at Gratitude Philippines. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has strong communication skills.

Job Overview

The successful candidate will be responsible for managing the front desk operations, greeting guests, and handling inquiries in a professional and friendly manner. This role requires excellent organizational skills, attention to detail, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Greet and welcome guests in a professional and courteous manner.
  • Answer phone calls, emails, and inquiries promptly and efficiently.
  • Manage room reservations, cancellations, and modifications with accuracy and attention to detail.
  • Perform administrative duties such as data entry and filing.
  • Process payments and handle financial transactions with precision.
Required Skills and Qualifications

To be successful in this role, you must possess excellent communication skills, both written and verbal. You should also be proficient in Microsoft Office applications, specifically Word, Excel, and Outlook. Additionally, you must be able to work effectively in a fast-paced environment and maintain confidentiality when dealing with sensitive information.

A minimum of related experience is not required, but we prefer candidates with prior experience in a similar role. Fluency in Chinese language is essential, while proficiency in English is a plus. A pleasing personality and presentable appearance are also essential requirements for this position.

Salary and Benefits

The salary for this position ranges from 110,000 to 120,000 per year, depending on qualifications and experience. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for career growth and development.



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