Linux Support Engineer

2 days ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time $100,000 - $140,000

Key Role: Technical Support Specialist

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The position involves providing technical assistance to employees, ensuring that each support case is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling commitments. In this role, you will work from your remote home office to provide technical support for employees.

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  • Providing expert-level technical support across cloud, desktop, and IoT platforms to ensure seamless experience for customers and internal stakeholders.">
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This globally remote role requires a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

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Responsibilities:

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  • Triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis.">
  • Collecting logs and stack traces, fine-tuning by editing configuration files.">
  • Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.">
  • Drafting and distributing technical notices for internal and external communication.">
  • Participating in regular weekend working rotation and collaborating with global teams to identify opportunities to improve service delivery.">
">

Requirements:

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  • Exceptional academic track record from both high school and university.">
  • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.">
  • Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.">
  • Track record of going above-and-beyond expectations to achieve outstanding results.">
  • Experience with Linux troubleshooting and programming fundamentals.">
  • Ability to learn quickly, thrive on change and handle the pressure of a customer-facing job.">
  • Strong written and verbal English communication skills.">
">

What We Offer:

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  • Competitive compensation package based on geographical location, experience, and performance.">
  • Distributed work environment with twice-yearly team sprints in person.">
  • Personal learning and development budget of USD 2,000 per year.">
  • Annual compensation review.">
  • Recognition rewards.">
  • Annual holiday leave.">
  • Maternity and paternity leave.">
  • Employee Assistance Programme.">
  • Opportunity to travel to new locations to meet colleagues.">
"]},

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