Technical Support Expert
6 days ago
At Odfjell Technology, we strive to create a satisfying and motivating workplace for our employees and an arena for sharing experiences with a focus on ongoing learning and development.
Job DescriptionThe IT Engineer will be responsible for general IT and desktop support, including troubleshooting, diagnosing, and resolving technical issues. The role also involves acting as a point of contact for phone calls, chat, helpdesk portal, and emails from users regarding IT issues and queries.
Key Responsibilities- General IT and Desktop Support:
- Administer and provide User account provisioning;
- Troubleshoot, diagnose and resolve technical issues surrounding Windows Operating System, Citrix Environment, MS Office products, emails, internet connections, TCP/IP configuration, and printers;
- Provide remote desktop support and perform other activities based on SOPs;
- Act as a point of contact for phone calls, chat, helpdesk portal, and emails from users regarding IT issues and queries;
- Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment;
- Logs and tracks incident/service requests from identification through resolution. Documents resolutions and updates knowledge database;
- Perform PC maintenance upgrades and configurations;
- Run diagnostic programs, isolate problems, determine and implement solutions;
- Participate and coordinate implementation of new IT infrastructure;
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent;
- At least three (3) years of working experience in the related field is required for this position;
- Experience in Shared Services and Multicultural Environment is an advantage;
- Strong customer service, problem solving and collaboration abilities;
- Willing to work in 24/7 operations;
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