Customer Experience Ambassador

1 day ago

Caloocan City, National Capital Region, Philippines beBeeProduct Full time ₱30,000 - ₱60,000

A leading go-to-market solution empowers revenue teams to thrive, serving over 500,000 businesses and millions of users worldwide.

The Opportunity

This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

The ideal candidate troubleshoots and resolves customer issues, optimizes support processes, and contributes to a values-driven culture.

Responsibilities
  • Provide technical and product support across digital and voice channels.
  • Engage in thoughtful questioning to troubleshoot and resolve complex customer issues, escalating problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Collaborate with peers to validate workflows and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently meet key performance metrics such as resolution time and customer satisfaction.
Essential Qualifications
  • Minimum 2 years of experience in entry-level tech Customer Support or Technical Support roles.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency in support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to service level agreements.
  • Proficiency in tailoring technical explanations for non-technical audiences.
We Value Growth

We invest deeply in your growth, providing resources, support, and autonomy to excel in your role.

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