Training Operations Expert

21 hours ago

Cavite City, Calabarzon, Philippines beBeeCoach Full time ₱900,000 - ₱1,200,000
Key Roles and Responsibilities

The ideal candidate will lead new hire training programs, driving operational excellence through continuous learning and development. They will conduct upskilling sessions for Specialists and Team Leaders, ensuring alignment with performance standards and business objectives.

  • Conduct new hire orientation, process and product training, and guide employees through onboarding, skill enhancement, and transitioning to independent work.
  • Design, deliver, and continuously improve training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.
  • Develop, update, and refine engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.
  • Provide real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels.
  • Serve as a backup and support team operations when needed.
  • Take phone time hours as part of training activities to stay updated and aligned with processes.
  • Monitor training and QA effectiveness, analyze insights, and recommend program enhancements to align with organizational goals.
  • Coordinate with stakeholders to ensure efficient processes, including MRM pairings and comprehensive QA systems.

Requirements
  • At least 2 years of training experience, preferably in lead gen, sales, technical support or customer support.
  • Excellent communication and coaching skills.
  • Ability to create and deliver effective training sessions.
  • Experience with CRM tools and MS Office.
  • Strong organizational, leadership, and time-management skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Self-motivated, proactive, and able to work independently or as part of a team.

Why This Role Matters

We're looking for someone who is:

  • Proactive, adaptable and flexible.
  • Highly professional.
  • Willing to go the extra mile to achieve desired outcomes.
  • Highly collaborative.
  • Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes.

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