Senior Technical Support Specialist
19 hours ago
Job Overview
We are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in providing technical assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs effectively.
Key Responsibilities:
- Provide timely and effective support for all internal technology issues via phone, email, Teams, and ticketing system.
- Triage, resolve, or escalate support requests in a professional manner.
- Collaborate with other departments to identify and implement solutions to improve overall IT operations.
- Document known issues, solutions, and update the IT knowledge base regularly.
- Identify documentation gaps and track them for knowledge base updates.
Requirements:
- Associate degree or equivalent experience in Information Technology or related field.
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar, is preferred.
- 2–4 years in a help desk or technical support role.
- Prior experience with device provisioning and user account administration.
- Demonstrated experience supporting Windows environments and Microsoft 365.
- Familiarity with common SMB tools and IT infrastructure.
- Strong communication and customer service skills under pressure.
- Excellent documentation and organizational abilities.
- Self-motivated with the ability to prioritize and take ownership.
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