Senior Technical Support Specialist

2 days ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time $80,000 - $100,000

Join a dynamic team of professionals as a Technical Support Specialist, where you will play a pivotal role in delivering exceptional customer experiences.

About the Role

As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their issues are resolved efficiently and effectively. You will work closely with cross-functional teams, including Development, Infrastructure, and Customer Success, to build new features and fix bugs.

  • Support a mix of Self-managed and SaaS customers, resolving their issues via various channels.
  • Collaborate with teams to define product goals, roadmap, priorities, and strategy.
  • Create and update documentation based on customer interactions.
  • Participate in regular rotations for on-call coverage, providing emergency support to our customers.
  • Contribute to hiring processes by reviewing applications and participating in interviews.

Key Qualifications

We are seeking candidates with excellent technical skills, passion for customer-facing cases, and experience working with Linux systems administration, scripting languages, and MVC frameworks. Strong communication and problem-solving skills are essential for success in this role.

  • Experience in managing customer-facing cases from initial inquiry to resolution.
  • Linux systems administration knowledge (LFCE or RHCE equivalent).
  • Ability to use scripting languages and MVC frameworks.
  • Experience with Git and CI/CD.
  • Expertise in writing support content.
  • Ability to communicate complex technical topics to customers and coworkers.

What We Offer

We provide a comprehensive benefits package, flexible paid time off, and opportunities for growth and development. Our remote work environment allows for flexibility and work-life balance.

  • Benefits to support your health, finances, and well-being.
  • All remote work environment.
  • Flexible paid time off.

How to Apply

If you're passionate about delivering exceptional customer experiences and have the necessary technical skills, we encourage you to apply. Please submit your application, highlighting your relevant experience and qualifications.

This is an exciting opportunity to join a dynamic team and contribute to our mission of empowering everyone to contribute to and co-create software that powers our world.

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