Logistics Support Specialist
6 days ago
Overview
We are seeking a dedicated Customer Service Agent to join our team at QIAGEN Manila. As a Customer Service Agent, you will be responsible for providing exceptional customer support, resolving issues, and maintaining high levels of customer satisfaction.
Main Responsibilities:
- Process Sales Orders: You will handle sales orders from customer Purchase Orders submitted via various channels, ensuring accuracy and efficiency in SAP software.
- Invoice Management: You will generate invoices based on product list prices and customer-specific pricing from sales-generated quotes in our CRM software.
- Customer Support: You will provide exceptional phone and email support to customers, sales teams, and internal teams regarding order status, shipping dates, account information, and billing inquiries.
- Complaint Logging: You will accurately log all order and logistics complaints from customers.
- Inventory Monitoring: You will collaborate with the Supply Chain Team to monitor stock levels and inventory status.
- Customer Enquiries: You will coordinate with sales representatives to address customer enquiries and maintain high levels of customer satisfaction.
- KPI Maintenance: You will actively maintain phone and case processing service levels as set by team KPIs.
- Order Management: You will address open orders daily and liaise with Distribution, Supply Chain, and Accounts Receivable teams to release orders.
Requirements:
- Qualifications: Bachelor's Degree holder in any relevant field.
- Experience: 1 to 2 years of relevant professional experience required, with a minimum of 1 year in logistics, supply chain, or customer care functions.
- Skills: Familiarity with standard office software (SAP/CRM/SFDC experience is a plus).
- Personal Qualities: Ability to work effectively in a team environment, excellent verbal and written communication skills.
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