Senior Customer Service Representative

1 week ago

Barcelona, Philippines beBeeCustomerSupport Full time ₱5,000 - ₱7,000
Job Overview

As a key member of our support team, you will play a pivotal role in delivering exceptional customer assistance.

Responsibilities
  • Communicate effectively with customers to resolve queries within set service level agreements.
  • Elevate complex issues to internal teams for investigation and resolution.
  • Develop expertise in all aspects of our B2C products, systems, and processes.
  • Identify trends and areas for improvement, escalating concerns as needed.
  • Analyze current processes and suggest enhancements to improve the customer experience or enable self-service capabilities.
Requirements
  • Previous experience in a customer support environment, preferably in a B2C setting.
  • Strong communication and decision-making skills.
  • Ability to take ownership of tasks and investigations, driving results-oriented outcomes.
  • Self-motivation, with strong organizational skills and a methodical approach to problem-solving.
  • Effective interpersonal skills for collaborating with internal and external stakeholders.
  • Capacity to work under pressure with varying deadlines and priorities.
  • Analytical mindset to identify trends and implement corrective actions.
  • Able to work independently and as part of a team.
Desired Skills and Experience
  • Familiarity with general operations within financial services/FinTech.
  • Experience working in a Financial Services or FinTech company.
  • Working knowledge of Zendesk (or similar CRM) and understanding of KYC and/or AML principles.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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