Crypto Support Specialist
1 week ago
We are seeking a dedicated Full Stack Support Expert to join our team. As a key member of our support crew, you will be responsible for delivering exceptional customer experiences and resolving complex technical issues.
The ideal candidate will have a strong background in incident management, technical support, and system administration. You should be knowledgeable in various UNIX/Linux commands and functions, with experience supporting a highly automated and dynamic cloud-environment.
In this role, you will work closely with our team of experts to investigate and resolve technical issues, ensuring seamless service delivery to our global community base. Your exceptional communication skills and ability to operate effectively across multiple departments and stakeholders will be invaluable in this position.
About the Role
- You will be responsible for managing ticketed query systems, ensuring comprehensive databases of queries and resolutions are kept up to date using Zendesk tickets for any and all 1st-2nd level technical concerns.
- You will serve as an escalation point for our community/customer experience in high-touch escalations and platform incidents, guiding decisions with Product Managers, engineers, and other stakeholders with users in mind.
- You will be accountable for continuously improving team tools and processes by performing analyses on software application functionality and suggesting enhancements.
- You will work collaboratively with our development and architecture teams to identify root causes of application errors and implement solutions to prevent future occurrences.
Requirements
- Motivated by creating seamless support experiences for our global community base.
- Curious, proactive, and self-motivated - a lifelong learner who loves working with emerging technologies.
- Minimum of 3 years of relevant experience in incident management, technical support, and system administration.
- Knowledgeable in various UNIX/Linux commands and functions.
- Experience supporting a highly automated and dynamic cloud-environment.
- Demonstrated experience with end-to-end platform incident management using Zendesk or similar platforms.
- Exceptional communication skills - able to communicate and operate effectively across multiple departments and stakeholders.
Benefits
- This is a 100% remote work opportunity.
- You will receive competitive compensation on a monthly basis.
- You will have the opportunity to work with impactful technologies that are freely available to everyone in the world.
About Us
- We are a not-for-profit organization dedicated to democratizing algorithmic trading.
- We believe in the importance of community involvement and strive to create a seamless support experience for our global community base.
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