Cryptocurrency Support Representative

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomer Full time $40,000 - $60,000

We are seeking a skilled Crypto Customer Success Specialist to join our team at Energent Media LLC. This role requires someone who excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders.

Key Responsibilities:
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Respond to comments and community member queries in a timely manner.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Stay up-to-date with product specifications to answer questions effectively.
  • Process orders, forms, applications, and requests efficiently.
  • Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with the team to improve the server and community experience, increase engagement, and activity.
  • Provide feedback on the efficiency of the customer service process.
  • Manage a team of junior customer service representatives.
Requirements:
  • Familiarity with CRM systems, preferably Intercom.
  • Ability to navigate community management tools like Telegram and Discord.
  • Strong customer orientation and adaptability to different customer types.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.

This is a unique opportunity to work with a dynamic team and contribute to the success of Energent Media LLC.

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