Senior Operations Leader

3 days ago


Manila, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

About this Role

Job Summary

We are seeking a seasoned leader to drive performance and operational excellence for our partners. The successful candidate will have a proven track record of delivering exceptional results and fostering a bold and competitive culture.

Key Responsibilities
  • Develop and implement strategies to ensure proper planning, staffing, and direction of operational functions.
  • Review team performance daily to ensure optimal production is reached and identify areas for improvement.
  • Provide training and development opportunities to staff to enhance their skills and knowledge.
  • Analyze reports and program data to identify Key Performance Indicators (KPIs) and create action plans for continuous improvement.
  • Ensure Service Level Agreements are met with optimum quality and service.
Requirements
  • A minimum of 5-7 years of management experience in the call center industry.
  • A post-secondary diploma or degree with a major in Business.
  • Client relationship management experience and ability to communicate with various positions and departments.
  • Ability to work under tight deadlines and implement change and innovation.
What We Offer

A dynamic and fast-paced work environment that encourages growth and development. Opportunities for professional growth and advancement. A competitive salary and benefits package.

This role requires a fearless attitude and a passion to contribute to our culture. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply.



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