
Crypto Support Specialist
7 days ago
Supporting customers through exceptional service delivery is at the heart of our business.
As a key member of our customer support team, you will be responsible for providing timely and effective assistance to our clients via multiple channels, building strong relationships, meeting performance targets, and staying up-to-date with industry trends.
- Key Responsibilities:
- Deliver proactive and reactive customer support services
- Develop and maintain positive relationships with customers through active listening and problem-solving
- Maintain accurate records of customer interactions
- Collaborate with cross-functional teams to resolve complex customer issues
- Stay current with product knowledge and emerging industry trends
Requirements:
- Native-level fluency in English (B2 level)
- At least 6 months of experience in a customer-facing role
- Experience with live chats, emails, and CRM systems
- Personal or professional experience in the crypto sector
- Strong analytical and research skills
- Positive attitude and excellent communication skills
Bonus Requirements:
- Experience with Salesforce or Zendesk
About Us:
We are a leading provider of technical, customer support, and CX services to tech companies worldwide. We welcome applications from diverse backgrounds and experiences.
How to Apply:
Please visit our website www.supportyourapp.com to submit your application.
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