Cryptographic Expert Support Advocate

2 days ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time $40,000 - $60,000

As a Crypto Customer Success Specialist, you will deliver exceptional customer experiences by addressing inquiries, resolving issues, and providing timely support.

Key Responsibilities:
  • Maintain a professional demeanor and provide empathetic support to customers.
  • Respond promptly to customer comments and queries.
  • Communicate effectively with customers through various channels.
  • Resolve customer complaints professionally and efficiently.
  • Stay up-to-date on product specifications to provide accurate information to customers.
  • Process orders, forms, applications, and requests in a timely manner.
  • Keep detailed records of customer interactions and transactions.
  • Collaborate with the team to enhance the customer experience and server efficiency.
  • Provide feedback on the customer service process.
  • Lead junior customer service representatives and ensure their success.
Requirements:
  • Familiarity with CRM systems is essential.
  • Ability to navigate community management tools like Telegram and Discord.
  • Excellent communication and presentation skills are required.
  • Effective time management, prioritization, and multitasking skills.

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